Returns and Exchanges Policy

Effective Date: 2024

Thank you for shopping with DecorZone Ghana Limited. Our Returns and Exchanges Policy ensures that your shopping experience is as smooth and satisfying as possible. Please read the following guidelines carefully:

1. Return Eligibility

To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging. Certain items, such as personalized or clearance items, may not be eligible for return or exchange.

2. Timeframe for Returns

Please initiate the return process within 3 days of receiving your order. After this period, we may not be able to process your return.

3. How to Initiate a Return or Exchange

To start the return or exchange process, please contact our customer service team at sales@decorzonegh.com with your order number, a detailed explanation of the reason for the return or exchange, and any relevant supporting information or images.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of your items.

5. Refund Process

We do not process refunds. However, if a return is accepted, a credit will be applied to the customer’s account. The customer can then use this credited amount to make purchases of other items.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and clear images of the damaged or defective product. We will provide further instructions on how to proceed with a return or exchange.

8. Non-Returnable Items

Certain items, such as gift cards, personalized or customized items, and clearance items, may not be eligible for return or exchange. Please check the product description for any specific return restrictions.

9. Final Sale Items

Items marked as “final sale” cannot be returned or exchanged.

10. Contact Us

For any questions or concerns regarding our Returns and Exchanges Policy, please contact our customer service team at info@decorzonegh.com or Message us on Whatsapp

We strive to make your shopping experience with DecorZone Ghana Limited enjoyable and stress-free. Thank you for choosing us for your home decor needs.